Common Rug Issues
Colors can vary slightly between rug dye lots and is more common in
machine-made or power woven rugs.
This occurrence can be minimized by ordering multiple rugs at the same time.
When a new rug is delivered it may show creases from being folded during shipping. These will disappear after the rug has been laid flat for some time. Rolling the rug with the pile facing outwards and leaving it like that overnight will speed up the process; vacuuming can help too.
As the rugs are shipped in a sealed bag, odors from the dyes and fibers can accumulate over time. This odor will naturally dissipate over time when the rug is removed from the bag.
Wear & Fading
Rugs are subject to wear and tear over time and can become faded if exposed to direct sunlight. They should be rotated every six months or so to minimize this.
New rugs often shed loose fibers as a natural part of the wearing-in process. This will stop with time and vacuuming can help speed this process along. Some rugs are prone to shed more than other as it depends on the construction of the rug and the quality of the materials its made from.
Some loose, long fibers known as "sprouts" may appear above the surface of the rug. These should never be pulled and should only be trimmed carefully with sharp scissors even with the pile of the rug. This is a common characteristic of an area rug and is not considered defective or damaged.