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Shipping & Returns

RUGS

Yes, we will accept returns in original, unused condition within 30 days of your delivery receipt of your item, except for custom, cut, or fabricated items which are not returnable. If you are not sure if an item is custom, please reach out to a customer service agent before ordering. All rug runners sold by the foot are custom cut and non-returnable. All team rugs are custom and not-returnable. Samples are not returnable. Upon receiving the rug back and our inspection, we will issue you a refund in a same form of payment it was purchased. Please note that color variants are not considered a defect with the item and color differences are not covered by a return label. If you refuse a delivery and the shipment is returned to sender, you will be responsible for the return postage charges. Refusing a shipment will delay your refund while we wait to receive the return charges from the shipper. If your refusal results in an area rug returning to a manufacturer you will also be responsible for a 25% restock fee. If you want to exchange a rug on your order you are still responsible for payment of the return shipping. For all returns we ask that you contact our customer service team first to ensure a smooth transaction. Please contact us via email at websupport@carpetmart.com to request a Return Authorization number. Shipping (and related charges) your rug back is your responsibility. Return requests received after the 30-day period will not be accepted. Items showing visible usage, wear, staining, etc. will not qualify for a refund.

HARD SURFACE ITEMS

Yes, we will accept returns in original, unused condition within 30 days of your purchase, except for open boxes, custom cut or fabricated items, or items marked final sale or sold as is. Samples are not returnable. Nubrisa Mosaics are non-returnable. Upon receiving the product back and our inspection, we will issue you a refund in the same form of payment as the purchase. Tile, stone, wood, laminate, and LVT products are returnable at our discretion and may be subject to a restocking fee up to 50%. Please contact us to request a Return Authorization number. Shipping and other charges for sending the product back are your responsibility.

Shipping Time -- Most orders are shipped within 3-5 business days. Orders are not processed or shipped on Saturday or Sunday. We use UPS Ground or FedEx Home Delivery for standard size items. For Oversize or Overweight items we use freight carrier. If the item you ordered is out of stock or back-ordered, we will notify you with approximate shipping date.

 

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Carpetmart.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

 

We do not ship to P.O. boxes. Each order must contain a valid street address.