Policies, Terms and Conditions

We accept the following credit cards: Visa, MasterCard, American Express and Discover, as well as PayPal. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time of purchase.

Carpetmart.com provides information on the Internet to enhance access to our information. We make no warranties or representation based on the information contained on our site, its quality or performance for a particular application. In no event shall Carpetmart.com, as well as our employees, subcontractors and vendors be liable for any incidental, direct or indirect damages, arising out of the use of information or services, provided on Carpetmart.com website.

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of, or content located on or through any such site.

A multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for shipping at the rate quoted to you on your purchase receipt.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Carpetmart.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. The right of order refusal includes, but is not limited to, orders that appear to be excessive sampling of products with the intent to return the full order.

We will ship your product as it becomes available. Usually, products ship within 3-5 business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

We will ship your product when it becomes available. Usually, products ship within 3-5 business days. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.Our secure servers protect your information using advanced encryption techniques and firewall technology.To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to Carpetmart.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.

Carpetmart.com will accept returns in original, unused condition within 30 days from the date of your purchase, except for custom cut or fabricated items. Fulfillment mistakes that were made resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Upon receiving the item back and after inspection, we will issue you a refund in a same form of payment it was purchased. Custom or special order product are not returnable. If you are unsure if the item you ordered is custom or special order, please call us at 1-888-926-8930 or email us at websupport@carpetmart.com to confirm. All rug runners sold by the foot are custom cut and non-returnable. All team rugs are custom and not-returnable. Samples are not returnable. Upon receiving the rug back and our inspection, we will issue you a refund in a same form of payment it was purchased. Please note that color variants are not considered a defect with the item and color differences are not covered by a return label. If you refuse a delivery and the shipment is returned to sender, you will be responsible for the return postage charges. Refusing a shipment will delay your refund while we wait to receive the return charges from the shipper. If your refusal results in an area rug returning to a manufacturer you will also be responsible for a 25% restock fee. For all returns we ask that you contact our customer service team first to ensure a smooth transaction. Please contact us via email at [email protected] to request a Return Authorization number. Shipping (and related charges) your rug back is your responsibility. Return requests received after the 30-day period will not be accepted. Items showing visible usage, wear, staining, etc. will not qualify for a refund.

Please contact us at websupport@carpetmart.com to request a Return Authorization

Returns will not be accepted without a RMA
Once you receive a RMA, please re-wrap the item in original packaging (or equal), attach your order number to the package and ship the product to our warehouse:

Carpetmart.com Returns
230 North DuPont Highway
New Castle,DE 19720

Shipping, and the related shipping charges of the return, are your responsibility, unless the wrong item was shipped in error or if your item arrived with shipping damage. We recommend that you insure your shipped item with the carrier for the full purchase price of the item.

The returned item must be in new, unused condition. If the returned item is soiled, damaged, or altered in any way, it will be refused.

No returns will be accepted after 30 days.

Most orders are delivered within 7 to 14 business days, We are working with our shipping companies daily to stay on top of your orders and keep the shipping timeline as short as possible.Shipping Time -- Most orders are shipped within 3-5 business days. Orders are not processed or shipped on Saturday or Sunday. We use UPS Ground or FedEx Home Delivery for standard size items. For Oversize or Overweight items we use freight carrier. If the item you ordered is out of stock or back-ordered, we will notify you with approximate shipping date.
We cannot guarantee when an order will arrive but tracking information will be provided when a.bailable Consider any shipping or transit time offered to you by Carpetmart.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
We do not ship to P.O. boxes. Each order must contain a valid street address.

Taxes are not charged on orders except in California, Pennsylvania, New Jersey and South Carolina. Tax amounts charged are local taxes for your residential area. PA residents are charged 6% sales tax, Philadelphia residents (if shipped within city limits) are charged 8%.

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Carpetmart.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Carpetmart.com shall have the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged or not. If your credit card has already been charged for the purchase and your order is canceled, Carpetmart.com shall immediately issue a credit to your credit card account in the amount of the correct price.