Please contact us at [email protected] to request a Return Authorization number(RA#).
Returns would not be accepted without an RA#.
Once you receive an RA#, please re-wrap an item in original packaging (or equal),attach RA# to the package and ship product to our warehouse:
Carpetmart.com returns
230 North DuPont Highway
New Castle,DE 19720
Shipping (and related charges) your item back to us is your responsibility,unless the wrong item was shipped in error.We recommend that you insure your shipped item with the carrier for the full purchase price of the item.
The returned item must be in new, unused condition.If returned item is soiled, damaged or altered in any way,it will be refused.
No returns will be accepted after 30 days.