Carpetmart.com will accept returns in original, unused condition within 30 days from the date of your purchase, except for custom cut or fabricated items. Fulfillment mistakes that were made resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Upon receiving the item back and after inspection, we will issue you a refund in a same form of payment it was purchased. Custom or special order product are not returnable. If you are unsure if the item you ordered is custom or special order, please call us at 1-888-926-8930 or email us at [email protected] to confirm. All rug runners sold by the foot are custom cut and non-returnable. All team rugs are custom and not-returnable. Samples are not returnable. Upon receiving the rug back and our inspection, we will issue you a refund in a same form of payment it was purchased. Please note that color variants are not considered a defect with the item and color differences are not covered by a return label. If you refuse a delivery and the shipment is returned to sender, you will be responsible for the return postage charges. Refusing a shipment will delay your refund while we wait to receive the return charges from the shipper. If your refusal results in an area rug returning to a manufacturer you will also be responsible for a 25% restock fee. For all returns we ask that you contact our customer service team first to ensure a smooth transaction. Please contact us via email at [email protected] to request a Return Authorization number. Shipping (and related charges) your rug back is your responsibility. Return requests received after the 30-day period will not be accepted. Items showing visible usage, wear, staining, etc. will not qualify for a refund.
Please contact us at [email protected]
to request a Return Merchandise Authorization number(RMA#).
Returns will not be accepted without a RMA#.
Once you receive a RMA#, please re-wrap the item in original packaging (or equal), attach the RMA# to the package and ship the product to our warehouse:
230 North DuPont Highway
New Castle,DE 19720
Shipping, and the related shipping charges of the return, are your responsibility, unless the wrong item was shipped in error or if your item arrived with shipping damage. We recommend that you insure your shipped item with the carrier for the full purchase price of the item.
The returned item must be in new, unused condition. If the returned item is soiled, damaged or altered in any way, it will be refused.
No returns will be accepted after 30 days.